Privacy Policy
Last updated: January 13, 2026
Introduction
Sitekeeper is a client portal built and maintained by an independent developer in Northern California. This Privacy Policy explains how we collect, use, and protect your information when you use our service. We believe in being straightforward about what data we collect and why.
What Information We Collect
Account Information
When you create an account, we collect your name, email address, and login credentials. This information is necessary to provide you access to your Sitekeeper portal.
Website & Domain Information
We store information about your website and domain, including domain names, expiration dates, hosting details, and related metadata. This is the core information you access through Sitekeeper.
Contact Form Submissions
If your website includes a contact form, we collect and display submissions sent through that form. This typically includes the sender's name, email, message content, and submission date.
Billing Information
Payment processing is handled securely by Stripe. We do not store your credit card details or full payment information. Stripe may share transaction records and billing details with us for account management purposes.
What We Don't Collect
We don't collect unnecessary personal data. We don't store raw credit card numbers or sensitive financial information—that's all handled by Stripe. We don't track your browsing habits outside of Sitekeeper, and we don't sell your data to third parties.
How We Use Your Information
Providing the Service: Your data is used to give you access to your portal, display your website information, and manage your account.
Communication: We use your email to send important updates, respond to support requests, and notify you about domain expirations or service changes.
Billing: Transaction information is used to process payments and manage subscriptions.
Service Improvement: We may analyze usage patterns to improve Sitekeeper, but this is done in aggregate and doesn't identify individual users.
Third-Party Services
Sitekeeper relies on trusted third-party services to function. Here's what they do:
Firebase & Firestore
We use Google Firebase and Firestore for authentication and database storage. Your account information and portal data are stored securely on Firebase's infrastructure.
Stripe
All payment processing is handled by Stripe, a PCI-compliant payment processor. Stripe manages your billing information according to their own privacy policy.
Namecheap
If we manage your domain on your behalf, it's registered through Namecheap. Domain registration information is subject to Namecheap's privacy policy and ICANN requirements.
Data Security
We take security seriously. Your data is stored on secure, industry-standard infrastructure (Firebase/Firestore). Access to your portal is protected by authentication, and sensitive operations require verification. While no system is 100% secure, we follow best practices to protect your information.
Your Rights
Access Your Data: You can view all your information through your Sitekeeper portal at any time.
Request Deletion: If you want your data deleted, contact us and we'll remove it from our systems. Note that some information may be retained for legal or billing purposes.
Update Information: You can update your account details directly in your portal or by contacting us.
Export Your Data: You can request a copy of your data in a portable format.
Cookies & Analytics
We may use basic cookies to keep you logged in and improve your experience. We don't use invasive tracking or advertising cookies. If we implement analytics in the future, it will be minimal and focused on improving the service.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we'll notify you via email or through your portal. The "Last updated" date at the top will always reflect the most recent version.
Contact
If you have questions about this Privacy Policy or how we handle your data, please reach out. Sitekeeper is run by a real person, not a faceless corporation—you'll get a direct, honest answer.
Email: privacy@sitekeeperhq.com